[cascading-user] Urgent Requirement // ServiceNow Technical Lead // Owings Mills, MD // 12+ months

Hello Associates,  

Hope you are doing great,

This is Lisa from I T software Solutions, Inc. 
Please review the requirement and let me know if you have any Consultant for the below position,

Please send your updated resume with contact details to lisa.harris@itssonline.com

Job title: ServiceNow Technical Lead

Location: Owings Mills, MD

Duration: 12+ months

We are currently seeking an experienced ServiceNow Technical Lead for an exciting opportunity to assist in defining, building, implementing and supporting the long term vision of the ITSM/ITIL program and the ServiceNow platform. They will provide strategy and technical insight in designing and supporting all facets of ServiceNow while aligning to Service Management best practices. The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements. The responsibilities will vary from ServiceNow strategy to day-to-day technical leadership and support of the ServiceNow platform.

Key responsibilities include:

Configuration/Customization of the ServiceNow system including workflows, business rules and UI policies
Writing JavaScript and leveraging the ServiceNow API to design and build customizations that support business requirements
Interfaces with, trains and mentors Service Desk / Help Desk leads who are new to the platform
Creates Requirements Definition and Technical Specifications documentation
Advises around Deployment planning approaches and helps support a smooth transition to & implemention of ServiceNow without business disruption.
Articulates technical concepts using easily understood business language
Designs and implements integrations between on-premise systems and the ServiceNow cloud
Loads, transforms and maintains data between ServiceNow and other systems
Researches and Deploys new releases and/or enhancements into the ServiceNow live environment
Performs System Integration testing and leads remediation of defects
Works directly with IT Management to align ServiceNow with IT organization strategy
Maintains and supports ServiceNow operational functions

Required Skills:
The candidate must possess a solid breadth & depth of hands-on experience with designing, developing and administering the ServiceNow platform. Ability to take on challenging requirements, a fast-moving project, adapt to the business needs and stay focused on delivering results is essential to the success of this role. Solid experience designing, writing and supporting JavaScript is required. Experience with LDAP, SAML, SSO, Event Management and database structures is desired.

2+ years of experience as a System Administrator for ServiceNow
Experience implementing ServiceNow and providing technical leadership for the platform
Service Desk / Help Desk experience highly desired
Certification as a ServiceNow System Administrator and/or Implementation Specialist
4-6 years of experience in IT Service Delivery
2+ years of experience writing JavaScript
Ability to comfortably train and mentor multiple staff members inexperienced with ServiceNow
Knowledge of LDAP/Active Directory, SAML, SSO and relevant IT architecture experience
Previous experience with relational databases such as MS SQL Server essential
Experience with successfully building a widely adopted CMDB. Experience with Neebula/Service Watch a plus
Previous experience with ServiceNow Runbook Automation a plus
Experience migrating one or more enterprises onto the ServiceNow platform
Ability to clearly and effectively express ideas and messages via speech and writing.
Ability to effectively absorb information from multiple competing sources, then analyze and examine the options in detail and draw appropriate conclusions.
Use general office application tools (e.g. Power Point, Excel, Word, and Visio)
ITIL v3 Foundation Certification at minimum, Intermediate preferred
Bachelor degree in Computer Science or related field is preferred

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Thanks & Regards:

Lisa
IT Recruiter
Direct : 954-362-9904
Fax : 954-212-2818
Email : lisa.harris@itssonline.com
www.itssonline.com

I.T. Software Solutions, Inc. 3801, N.University Dr. Suite 312 Sunrise, FL 33351 

Certified ( MBE ) Minority Business Enterprise ( SBE ) South Florida Water Management District ( CDBE )Community Disadvantaged Business Enterprise
( DBE ) Disadvantaged Business Enterprises 

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